Returns & Exchanges

At Melaxin, we strive to ensure your skincare journey is seamless, offering a 30-day return window for products that do not meet your expectations. We are committed to your satisfaction and provide a straightforward process for all eligible domestic returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal within 30 days of delivery to start your return or exchange process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.

• 3.
  Ship to Melaxin

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.